Refund Information

1. Our Refund Policy

At Ebonash, we’re committed to delivering a top-notch AI-powered thumbnail generator. Currently, due to the digital nature of our Service—where credits are instantly delivered and usable upon purchase—we do not offer refunds for credit purchases. This policy supports the sustainability of our platform and ensures we can keep providing high-quality tools for creators like you.

Credits added to your account remain available indefinitely as long as your account is active, offering you flexibility to create thumbnails at your own pace. All sales are final at this time, but we’re working toward introducing a refund policy in the future—stay tuned for updates!

2. Current No-Refund Policy

As of now, we do not provide refunds or credit adjustments under any circumstances. This includes:

• Used Credits: Once credits are spent generating thumbnails, the Service is considered delivered, and no refunds are available.
• Unused Credits: Even if credits remain unused, purchases are non-refundable to maintain fairness and operational consistency.
• Technical Issues or Errors: While we strive to resolve any issues quickly, refunds are not an option at this stage.

We encourage you to carefully consider your purchase before completing a transaction. If you encounter any problems, reach out to us—we’ll do our best to assist with troubleshooting or account support.

3. Future Refund Plans

We’re excited to announce that refunds will be available in the future! We’re actively developing a fair and flexible refund policy to better serve our users. Once implemented, it may include exceptions like payment errors, technical failures, or fraudulent transactions. Details will be shared on this page and via email when ready.

Until then, purchases remain non-refundable. We appreciate your understanding and patience as we work to enhance your experience with Ebonash.

4. How to Get Support

While we don’t offer refunds yet, we’re here to help with any questions or issues related to your purchase. Here’s how to reach us:

• Contact Us: Email us at Ebonash.Help. Include your name, account email, and a description of your concern.
• Response Time: We aim to reply within 24-48 hours during business days (Monday-Friday, 9 AM - 5 PM EST).
• Support Scope: We can assist with account access, credit balance checks, or technical difficulties—though refunds won’t be issued.

Please avoid initiating chargebacks without contacting us first, as this can complicate resolution. We’re committed to addressing your needs promptly and fairly.

5. Tips for a Great Experience

To make the most of your purchase, keep these tips in mind:

• Select Wisely: Check our Pricing page to pick a credit bundle that suits your needs (e.g., small packs for testing, larger ones for frequent use).
• Monitor Credits: Log in to verify your balance before buying more.
• Stable Connection: Ensure a strong internet connection during checkout to avoid disruptions.
• Keep Records: Save your transaction confirmation for reference.

New to Ebonash? Start with a smaller pack to explore the Service. We’re confident you’ll love the results!

6. Contacting Us

For any assistance, reach out to us at:

Ebonash.Help

You can also connect via our support handle, Ebonash.Help, on social media (Instagram, Telegram) linked below. Email is the best way to reach us for detailed support. We aim to resolve inquiries within 24-48 hours.

Thank you for choosing Ebonash. We value your support and are excited to bring refund options to you soon!